How to Communicate through a Part-Time Job

Communication is indispensable for people to live. I think that it is the reason everyone wants to communicate smoothly. I also want to communicate skillfully. For that reason, I started a part time-job as a clerk in a shop which sells bread and drinks because I am not good at talking. I thought I needed to practice it. It has been about one year since I started to work. On my experience of my part time-job, I have found some techniques of correct communication.

First is to listen carefully what someone says and to understand. I have made a customer get angry by making a mistake to take orders correctly. That is because I mistakenly made a hasty judgment and I forgot to double-check the order. After that, I never forget to double-check and if customers don’t order clearly, I get their correct information by asking some questions. Thought repeating and asking questions take longer time, but the more communicate such as listening and asking, the more smoothly and correctly communicate.

Second, gestures for people who cannot communicate by conversation and for communicate to understand better are important. Non-Japanese visited my shop sometime. When non- Japanese and English speaker visit, I use gesture. For example, I ask customers sizes of cups of drinking but the customers cannot comprehend to say “large or small?” In this case, I show them the large and small size cups. They can choose the size by only pointing at the cup. Besides, I add gestures to explain to people who understand Japanese or English. People understand better. To use gestures is a very useful tool of communication in any circumstances.

Third, I think the most important factor for communication is expression. The first time I worked as a cashier, my operation of the register was awkward and I was stiff expression because I was very nervous. As a customer was leaving, she said “Cheer up!” Of course, I was happy to hear that but I was worried her than what is said that was on my mind. Though I couldn’t help being awkward, my expression made the customer worry more. I decided to keep smiling in any case. Then, I discovered that customers return my smile. Conversely speaking, they become gloomy if I am tired and my expression indicates my tiredness. My expression can change someone’s mood.

The above explains are how to communication which I learned my part time-job. I think there are many hints of good communication anything else which I have met with occurrence until now. I keep to work and I want to learn better communication way through my part-time job.